Privacy Policy

1. Information We Collect

At Ms Robin Hood Demo, we are committed to protecting your privacy whilst providing an exceptional gaming experience. We collect and process the following types of personal data:

Technical Information: IP address, browser type, device information, operating system, and screen resolution
Usage Data: Pages visited, time spent on site, game interactions, and navigation patterns
Gaming Analytics: Spin counts, bet amounts, feature activations, and gameplay preferences
Communication Data: Messages sent through contact forms or enquiry systems
Marketing Preferences: Consent records and communication preferences

2. How We Use Your Data

We process your personal data for the following legitimate purposes:

Service Provision: To deliver our demo gaming platform and ensure optimal performance
User Experience: To personalise your gaming experience and improve our services
Technical Support: To respond to enquiries and provide customer assistance
Analytics & Improvement: To analyse usage patterns and enhance our platform
Legal Compliance: To meet regulatory requirements and protect our legitimate interests
Security: To detect fraud, abuse, and maintain platform security

3. Cookie Policy & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics data. We implement the following types of cookies:

Essential Cookies: Required for basic website functionality and security
Analytics Cookies: Google Analytics and similar services to understand user behaviour
Performance Cookies: To monitor website performance and loading times
Preference Cookies: To remember your settings and gaming preferences

                    Cookie Management: You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your gaming experience.
                

4. Data Protection & Security Measures

We implement comprehensive security measures to protect your personal data:

Encryption: All data transmissions are secured using SSL/TLS encryption
Access Controls: Strict access limitations and authentication requirements
Regular Audits: Continuous monitoring and security assessments
Data Minimisation: We only collect data necessary for our services
Secure Storage: Data stored on secure servers with backup systems

5. Your Rights & Data Access

Under GDPR and UK data protection laws, you have the following rights regarding your personal data:

Right of Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Rights Related to Automated Decision-Making: Protection from automated profiling

6. Third-Party Services & Integrations

We work with trusted third-party service providers to deliver our services:

Game Providers: NetEnt and other licenced gaming software providers
Analytics Services: Google Analytics for website performance monitoring
Cloud Services: Secure hosting and content delivery networks
Support Tools: Customer service and communication platforms

                    Data Sharing: We only share personal data with third parties when necessary for service delivery and under strict contractual agreements ensuring data protection.
                

7. Gaming Data & Account Information

For our demo gaming platform, we collect and process:

Gameplay Statistics: Spin counts, win/loss ratios, and feature usage
Demo Balance Tracking: Virtual currency usage and replenishment
Game Preferences: Favourite games and settings
Session Data: Game duration and interaction patterns

Important: This is a demonstration platform only. No real money transactions are processed, and no financial information is collected.

8. Marketing Communications & Preferences

We may use your contact information to send marketing communications about:

New Game Releases: Updates about new slot games and features
Platform Updates: Improvements and new functionalities
Industry News: Gaming industry updates and insights
Special Promotions: Exclusive offers and promotional content

                    Consent & Opt-Out: All marketing communications are sent with your explicit consent. You can unsubscribe at any time using the opt-out links in our emails or by contacting us directly.
                

9. Data Retention Policies

We retain personal data for the following periods:

Analytics Data: Up to 26 months for performance analysis
Technical Logs: 12 months for security and troubleshooting
Contact Enquiries: 3 years for customer service purposes
Marketing Consent: Until withdrawal or 2 years of inactivity
Legal Requirements: As required by applicable laws and regulations

Data is securely deleted or anonymised after the retention period expires, unless legal obligations require longer storage.

Age Verification & Responsible Gaming

Our services are intended for users aged 18 and over. We are committed to responsible gaming:

Age Verification: We implement measures to prevent underage access
Responsible Gaming Tools: Information and resources for safe gaming
Support Services: Links to gambling support organisations
Demo Environment: Safe space to explore games without financial risk

Contents